Endress+Hauser Commitment to Data Privacy Protection
Thank you for visiting this website which serves as the primary website for the following United States based affiliated companies of the Endress+Hauser Group:
- Endress+Hauser, Inc.
- Endress+Hauser Flowtec AG (Division USA)
- Endress+Hauser (USA) Automation Instrumentation, Inc.
- Endress+Hauser Wetzer (USA), Inc.
- Endress+Hauser Conducta, Inc.
- Endress+Hauser Infoserve, Inc.
- Endress+Hauser (USA) Holding, Inc.
The Endress+Hauser Group and its affiliated companies (collectively "Endress+Hauser", "we" or "us") attribute great importance to the protection of your personal data. Therefore, we conduct our business in compliance with applicable laws on protection of personal data and data security.
By visiting our website, you agree with the present Policy; otherwise, you have to refrain from the use of our website or any of our electronic applications.
As our business changes and as privacy laws and regulations evolve, it may be necessary to revise or update this Policy. When we revise this Policy, we will post those changes on our Homepage so that you are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. The Policy is effective from the date disclosed.
2. Collected data
Endress+Hauser collects personal data in several different ways. These include:
- When you visit or use one of our websites or online applications;
- When you provide us with personal data voluntarily (e.g. registering for an account or event, opting-in for electronic mailings, or completing a web form);
- When you participate in training events, trade fairs, webinars, seminars or other events;
- When you use our services or purchase our products;
- In the general course of doing business with the company or organization to which you belong;
- From publicly available sources;
- Through correspondence with you and others in the industry.
Endress+Hauser collects a number of different types of personal data in the ordinary course of our business, including:
- Relevant business contact information, such as your name, company’s name, title, telephone number, facsimile number, email address, business address, location of operation and other business contact details;
- Information obtained from registrations and attendance at training events, trade fairs, webinars, seminars and other events.
- Payment transaction information when you make purchases through our online site including credit or debit card numbers, card expiration date, CVV code, billing address, and shipping address. Please note that Endress+Hauser works with third party providers to handle payment transactions and does not store or maintain your credit card or other financial information. As such these transactions are subject to the third-party service providers’ privacy policies and terms and conditions which we encourage you to review.
- Information your browser makes available through Cookies and web beacons when you visit a site, which may include IP address; the source of a site visit; the domain name of the website from which you came; number of visits and pages viewed; likes, links, comments and shares clicked; browser type, version and language; and/or the date and time of your query.
To utilize certain of our web based services to you or to permit you to enter particular sections of our website, we will require a small amount of personal data such as your name, address, telephone number, email address or other identifying information if you choose to use these services. This personal data will only be collected by us if you provide us with such data voluntarily (e.g. by registration, survey, purchasing an item on the online store or applying for a job), if you have consented or if the applicable laws on the protection of personal data allow us to do so.
We reserve the right to anonymize the data you provided to store it in an aggregated form and to combine it with other data to create anonymous statistics as the case may be (e.g. the number of visitors). This information will not contain any identifiable personal data.
3. Data security
Endress+Hauser takes appropriate technical, administrative and organizational security measures to protect your personal data from unauthorized access, improper use, disclosure, loss or destruction. To ensure the confidentiality of these data, we use appropriate IT security systems.
Please note due to the nature of data transmissions it is always possible that your data can be lost or can be accessed by unauthorized parties during trans-mission over the Internet or e-mail. We cannot assume any responsibility and expressly disclaim any liability for the security of your data during transmission. It is your own responsibility to ensure that the computer you are using is adequately secured and protected against malicious software and the like. If you cannot ensure this, we ask you to use other means of communication.
4. Use of data
Endress+Hauser collects and uses your personal data primarily to fulfill your requests such as answering your inquiries, processing your orders, preparing, negotiating, executing and fulfilling your contracts and to give you access to certain information. Specifically, Endress+Hauser may utilize your personal data to:
- Contact you about a specific request or inquiry;
- Deliver requested services, products or business transactions for which we have agreed;
- Administer our sites and your account, analyze trends and improve functionality or our sites;
- Consider an application for employment from you;
- Protect our legal rights and our property, protect other users or any third party or prevent personal injury or loss as necessary;
- Communicate about products, services and events that you may be interested in;
- Generate leads for us and our business partners for business promotion purposes to provide you with better support and services;
- Use such information in the context of our overall customer relationship management.
We also have the authority to use your personal data, notably due to legal obligations, govern-mental or judicial order, to establish or protect certain legal claims, to defend against certain legal claims or in connection with the sale, assignment or another transfer of the business or to prevent misuse and other illegal activities.
To maintain customer relationships, it may be necessary to store and process your personal data in order to better respond to your needs or to improve our products and services. We, or a third party on our behalf, may use personal data to inform you about products and services from Endress+Hauser that we believe could be of interest to you or to carry out online surveys.
5. Distribution of data
Apart from the circumstances described in this Policy, your personal data will not be sold, transmitted or otherwise distributed to third parties.
To the extent necessary for the purposes listed under Section 4, we may share your personal information with subsidiaries, joint ventures, affiliated entities, authorized representatives, suppliers and other business partners. This may include third-party service providers, vendors, sales representatives and professional advisory services. In particular, your personal data may be viewed by external companies and representatives that are doing technological maintenance or working on our behalf to help fulfill business transactions. These companies and agents are required to maintain strict confidentiality.
6. Cross border transfers of personal information
Like most global businesses, Endress+Hauser transfers some of the personal data that it collects and processes with relevant affiliates in the Endress+Hauser Group in other countries. We may also store your data in a centralized system with other data that we hold about you, which may be located outside of the United States. As such, it may happen that certain personal data is stored or processed at computers located in jurisdictions that do not have the same privacy laws as your country of residence. Endress+Hauser takes measures to ensure that such personal data is appropriately protected at all times, both in the United States and in any country to which we may transfer your information in the course of business operations.
Endress+Hauser relies upon protections such as the E.U. Standard Contractual Clauses and intra-company agreements to ensure an appropriate level of protection for all protected personal data.
7. Cookies and similar technologies
When accessing our websites, data is automatically collected by one or more small file(s) – so-called Cookies – which are sent to your computer and saved automatically. The data notably includes information such as the Internet browser and the operating system used, the domain name of previously visited webpages, the number of visits to our websites, visited websites or the average residence.
For the storage of preferences and data that are needed during a visit to the website (session management and personalization), we use first-party Cookies, this means Cookies that belong to the domain that appears in the address bar of the browser. To keep track of user trends and patterns (tracking) we use third-party Cookies, this means Cookies that do not belong to the domain that appears in the address bar of the browser.
The data thus collected we use to continuously improve the quality of our services, to evaluate the attractiveness of our websites and to improve the performance and the content of our websites. Collected data from third-party Cookies are processed by third parties on our behalf. Third-party Cookies are exclusively used by our websites and the provider of web statistics and are not shared with other third parties.
Most browsers support Cookies and allow visitors to disable or block them. You can set your browser so that all Cookies will be rejected or that you will receive a message when a Cookie is being sent. However, some functions or services on our websites will not work properly or will not work at all without Cookies. Unless you disable Cookies, by using our website and online services, you agree that we can place these types of Cookies and related technologies on your device.
Generally, Endress+Hauser does not permit third-party advertisers to install Cookies on our website or engage in related advertising. However, on some of our websites, including social networking pages, it is possible that other parties have uploaded third party content or embedded content and sharing tools from other third-party sites. Because we do not control the distribution of Cookies by sites that are not controlled or managed by Endress+Hauser, you should carefully review their website privacy notices and policies on Cookies.
This site may also use a technology referred to as web beacons that allows the collection of web log information. A web beacon tracks pages viewed or message opened. Web log information is gathered when you visit one of our websites by the computer that hosts our website.
On certain of our webpages or in emails, we may also utilize web beacons. Web beacons help determine which email messages sent were opened and whether a message was acted upon. They also help analyze the effectiveness of a website by measuring the number of visitors to the site and how many visitors clicked on certain elements of a site.
This information is used to administer and update the website as well as to determine the effectiveness of the content.
8. Links to other webpages
Our websites may contain links to other webpages. These webpages are not covered by this Policy. Content from other webpages will be carefully reviewed by us prior to their linking in order to ensure that we only link webpages that adhere to the same high privacy policies as Endress+Hauser. However, we are not responsible for the privacy policies or the content of such other webpages. You should carefully review such sites’ privacy policies before use. After becoming aware of infringements by third party content, we will remove the content or the link immediately.
9. Automated decisions and Profiling
We may process some of your data automatically with the aim of assessing certain personal aspects (profiling). We will carry out this type of processing where it is 1) necessary for the entry into or performance of a contract, 2) authorized by applicable law, or 3) if you provided your consent to allow us to do so. For example, we may use profiling to:
- Analyze transactional data
- Provide relevant marketing communications to customers
- Communicate effectively with customers
We use assessment tools in order to specifically notify you and advise you about products. These allow communications and marketing to be tailored according to need.
Due to legal requirements, we are obliged to compare certain personal data against antiterrorism lists in connection with the sale of our goods and services.
10. Right of access, correction, and objection
We take reasonable steps to ensure that your personal information on file with us is accurate and current. At your request, Endress+Hauser will inform you within a reasonable period of time, in accordance with applicable law, whether and what personal data about you is stored in our systems. If, despite our efforts to maintain data accuracy and timeliness, incorrect data should be stored in our systems, we will correct it at your request. You also have the right to restrict the processing of your information in certain circumstances, object to processing or ask that we transfer the information you gave us to another organization.
To exercise any of your rights or for questions concerning your personal data, information requests, or suggestions and complaints, please contact us at by email at firstname.lastname@example.org or by mail at Legal Department, 2350 Endress Place, Greenwood, Indiana 46143.
11. Retention of personal data
Endress+Hauser processes and stores your personal information based upon its legal and business needs and then securely destroys the information. It is possible that personal data may be stored for the period of time for which claims may be asserted against us (statutory limitation periods range from three to thirty years). Commercial and tax regulations and laws also impose documentation and retention obligations.
12. California privacy rights
Under California Civil Code Section 1798.83 (“Shine the Light Law”), users and customers who are residents of California may request certain information about our disclosures of personal data during the prior calendar year to third parties for their direct marketing purposes. To make a request, please contact us at by email at email@example.com or by mail at Legal Department, 2350 Endress Place, Greenwood, Indiana 46143. We will comply with your request within thirty (30) days or as otherwise required by statute. Please be aware that not all information is covered by “Shine the Light” requirements and only information covered will be included in our response.
13. Commitment to children’s privacy
This website is not intended to collect or maintain any information from children younger than 16 years of age. If we learn that we mistakenly collected any information from anyone younger than 16 years of age, we will dispose of the information immediately after notification.
14. Do Not Track
Endress+Hauser does not currently employ a process for automatically responding to “Do Not Track” (DNT) signals sent by web browsers, mobile devices or other mechanisms. Per industry standards, third parties may be able to collect information, including personal data about your online activities over time and across different websites or online services.
15. Contact us
16. Changes to this Policy
Please note that we may update or change this Policy from time to time. When updated, we will revise the last updated notice at the bottom of this Policy. The most current version of this Policy will govern our use of your information.
Also read about our General Data Protection Regulation (GDPR) Data Protection Notice.
This Policy was last updated on August 6, 2018.